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Resolving issues when your credit card fails

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Sometimes you're unable to submit or update your credit menu information. This commodity describes some mutual error letters and how to solve them.

This commodity contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Back up

Resolving transaction errors

You might 1 of the following transaction errors when you submit your credit card information. Ofttimes, a call to the credit card provider resolves many of the issues that cause this blazon of fault, including: holds, credit limit issues, and transaction limits.

If you receive an error bulletin upon saving the card, delight attempt re-entering your card again after clearing cache/cookies, but by using a different browser with the post-obit criteria in mind:

• Cardholder  field contains only the first and last name of the cardholder when possible. Omit heart initials, middle names, and business names (unless the business name is the sole name on the card).
• Postal Code  field contains just the commencement 5 digits if you are in the United States. Do not include whatever extensions.
• State is required if you are in the US.

Resolving payment errors

Yous might meet a payment error when y'all log in, after yous have entered your credit menu information. Nosotros understand that cards expire and things happen, and so Zendesk provides a grace menses allowing time to update the menu.

In this case, y'all have an open up invoice that we were unable to charge to your card on file.

With each failed charge, an email with more data well-nigh the specific payment attempt, including an error code and description, is sent to the billing contact(s) for the account. The about mutual error codes are listed in the next department.

Often these types of errors can be solved by updating your credit card information, to update your credit bill of fare on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The post-obit tabular array evidence some common error codes that might occur.

Error Code	Description	Resolution
4 - Concur-call	Choice-up card (no fraud)	Your card may have been reported lost or stolen, or the account has been closed. Call your credit card issuer (the phone number is usually on the back of your menu) to resolve the issue.
5 - Refuse	Practice non honor	Call your credit card issuer (the telephone number is normally on the dorsum of your card).
14 - Card No. Mistake	Invalid card number	Re-submit your credit card, in case y'all entered your card number incorrectly, or use a dissimilar credit card.
41 - Agree-call	Pick-up card (fraud: lost card)	Your bill of fare may have been reported as lost or stolen, or the account has been closed. Call your credit card issuer (the phone number is ordinarily on the dorsum of your card) to resolve the event.
51 - Decline	Insufficient funds	Submit payment using a different credit carte or call your credit card issuer (the telephone number is normally on the back of your card) to make certain you accept sufficient funds to make the payment.
54 - Expired Card	Credit carte has expired.	Submit payment with a credit carte du jour that isn't expired and update your payment information with the new card number.
57 -Serv not allowed	Transaction not approved	Telephone call your credit card issuer (the telephone number is ordinarily on the back of your carte) and enquire them to approve the transaction.
430190 - Not authorized	Depository financial institution has declined the transaction	Phone call your credit bill of fare issuer (the phone number is usually on the back of your card) and ask them to approve the transaction.
430285 - Exercise not honor	Bank has declined the transaction	Call your credit card issuer (the phone number is unremarkably on the back of your card) and enquire them to approve the transaction.
430360, 100 -- Non authorized, REJECTED	Insufficient funds in your business relationship	Submit payment using a different credit carte du jour or telephone call your credit carte du jour issuer (the telephone number is usually on the back of your card) to make certain you lot have sufficient funds to make the payment.
430357 - Lost or Stolen Carte du jour	Banking company has frozen your card because the bill of fare may have been stolen or is missing	Contact your banking concern to take your card reactivated or ask the bank to outcome yous a new i.
430306 - Expired Card	Credit card has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new bill of fare number.

Contacting Zendesk Customer Support

If you lot proceed to receive errors and your credit card provider cannot resolve the outcome, contact Zendesk Customer Support for help. Provide the last four digits of your credit card, your subdomain (for example, mycompany.zendesk.com), the error lawmaking, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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